PRIVACY POLICY
Last Updated: 25.06.2018
INTRODUCTION
Maison-Oyan is serious about protecting the privacy of our users. This privacy policy sets out the basis on which any personal data we collect from users, or that users provide to us, will be processed by us.
Therefore, Maison-Oyan applies the General Data Protection Regulation (GDPR) (EU) 2016/679 to ensure that their privacy is protected.
Please read the following carefully to understand our views and practices regarding personal data and how we will treat it. By visiting Maison-Oyan.com or otherwise communicating with us, users are accepting and consenting to the practices described in this policy.
The data controller is Maison-Oyan, 90 Chemin de Mentaberri, 64122 Urrugne/France
INFORMATION COLLECTION
We may collect and process the following data about you:
a) Customers may give us information about themselves by filling in forms on Maison-Oyan.com or by corresponding with us by phone, e-mail address or otherwise. This includes information you provide when you demand a location. This information includes but is not limited to name, email address, postal address, billing address, telephone number.
b) Upon each of the customer visits to Maison-Oyan.com, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect users’ computers to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
c) We may also collect information about users’ visit to Maison-Oyan.com, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
d) We do not collect payment card details of our customers. In order to pay for our Services we use third party payment processors that will collect and process the payment card details of our users.
HOW THE USER DATA IS COLLECTED
Via the demand form
The data which is necessary to process a demand for a location.
Via the Blog
Users leave willingly their email address to become a subscriber and to receive updates of the blog.
INFORMATION USAGE
We use information held about our users in order to:
– Provide users with the Services, and other information, products and services our clients request;
– Provide users with information about other services we offer that are similar to those that users have already purchased or enquired about;
– To provide users with information about dissimilar and unrelated goods or services we feel may interest them (only if users have consented to this);
– Customize the Services to the individual needs of our users;
– Understand and optimize how our Services are used, and improve the Services including by ensuring content is presented in the most effective manner for users and their computers;
– Support and assist our users in using the Services; and
– Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– Notify users about changes to our Services.
STORAGE AND TRANSFER OF DATA
Information collected from our customers may be stored in or transferred to a destination outside the European Economic Area (EEA) please check therefore the privacy policy of Lodgify.com.
REASONS FOR STORING USER DATA
We store User Data for the following reasons:
To process your location demand
We store usage data with the aim to deliver the reserved vacation location in time and quality.
Email marketing:
Email campaigns with the aim of promoting our product.
Newsletters: Email campaigns with the aim of updating our customers.
Customers Calls:
Phone calls with the aim of promoting our product.
TYPE OF USER DATA STORED
Type of user data usually acquired/stored/used:
Main information:
Name
Surname
Email Address
Phone number
Country
Nationality
Managed properties information
Reservation data
WHERE THE USER DATA IS STORED
We use third party providers to collect and store User Data. These providers are:
Lodgify: Is a vacation rental management software, which controls the demand until the payment of a reservation.
MAILCHIMP:Email Marketing Software
GOOGLE ANALYTICS:is a free web analytics service that tracks and reports website traffic.
HOW DO WE PROCESS THE INFORMATION
Maison-Oyan processes your personal information in the following manner:
- Data storage and distribution are performed by using electronic means of communication (servers, email, computer networks, Internet communication services)
- Up-to-date security measures are put in places in order to ensure your data is not shared with any external parties without your or our consent
ACCEPTANCE AND CONSENT
The User declares that he/she has been informed of the conditions laid out applying to personal data protection, and that he/she has accepted and consented to the processing of their personal data by (Maison-Oyan), in the manner, and for the purposes, indicated in this Personal Information Protection Policy.
The GDPR steps up the standard for disclosure when obtaining consent, as it needs to be “freely given, specific, informed and unambiguous,” with controllers using “clear and plain” legal language that is “clearly distinguishable from other matters”.
Essentially, our potential customers will never be forced into consent, or be unaware that they are consenting to the storing of their personal data. They will always know exactly what they are consenting to and they must be informed in advance of their right to withdraw that consent.
USER DATA STORAGE LENGTH
We might store information to comply with the law, fight fraud, collect debts, resolve disputes, troubleshoot problems, assist with an investigation, enforce our terms of service or anything else required by law.
We will always handle information in accordance to this privacy policy, and only for as long as the law allows. After that, we’ll destroy or anonymize your data.
EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION.
You can exercise your rights as follows at all times:
You can exercise your right of access to, rectification of, deletion of and opposition to your data, limit or directly oppose it being processed, or exercise your right to data portability. This must be put in writing, accompanied by a copy of your official identity document, and addressed to Maison-Oyan Address: 90 Chemin de Location: Urrugne - Postcode: 64122 France
In case of any disagreement with the processing of your data you may prevent or stop business or marketing information being sent to you by emailing: info@Maison-Oyan.com and putting UNSUBSCRIBE in the subject line.
SECURITY
The security of our users’ personal information is important to us. When our users enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). We take reasonable steps to protect our users’ information.
Nevertheless, please note that no data transmission over the Internet or information storage technology can be guaranteed to be totally secure. As a result, whilst we strive to protect our users’ information, we cannot ensure or warrant the security of any information which users send to us, and the users do so at their own risk.
LINKS TO THIRD PARTY WEBSITES
Maison-Oyan.com includes links to third party websites whose privacy practices may differ from ours. If users submit personal information to any of those sites, the site operators’ use of this user information will be governed by their privacy statements. Please check these policies before you submit any personal data to these websites.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this policy from time to time. Where appropriate, we will notify you in advance of changes via email. To keep up-to-date with our policies, please check this page frequently.
QUESTIONS
If you have any questions regarding this Privacy Policy, please contact us info@maison-oyan.com. We will endeavor to respond to you promptly.